Gaya APA

Kirom, B. (2015). Mengukur Pelayanan Kinerja dan Kepuasan Konsumen = Service Performance and Curtomer Satisfaction Measurement (Ed. Revisi). Bandung: Rineka Cipta.

Gaya MLA

Kirom, Bahrul. "Mengukur Pelayanan Kinerja dan Kepuasan Konsumen = Service Performance and Curtomer Satisfaction Measurement". Ed. Revisi Bandung: Rineka Cipta, 2015. Text.