Gaya APA
Tjiptono, F., Chandra, G.
(2019).
Service, Quality & Customer Satisfaction
(
Ed. 5)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Customer Satisfaction".
Ed. 5
Yogyakarta:
ANDI,
2019.
Text.