Gaya APA
Tjiptono, F., Diana, A.
(2014).
Total Quality Management (TQM)
(
Ed. 5)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management (TQM)".
Ed. 5
Yogyakarta:
ANDI,
2014.
Text.