Gaya APA
Tjiptono, F.
(2017).
Service Management : Mewujudkan layanan prima
(
Ed. 3)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service Management : Mewujudkan layanan prima".
Ed. 3
Yogyakarta:
ANDI,
2017.
Text.